IT support & computer repair from a computer scientist, not a call center.
15+ years of hands-on IT and a computer science degree, put to work on your computers, Wi-Fi, email and security. For homes, small businesses, churches and nonprofits across Belmont County and the Ohio Valley, explained in plain English.
What we fix and look after
One person who understands the whole picture, from a slow laptop to the office network it sits on.
Real expertise, from someone local you can actually reach.
Peak Beak IT is run by Matthew Carnes: 15+ years of hands-on IT experience and a B.S. in Computer Science from Kent State University, with a concentration in Computer & Information Security and a minor in mathematics.
That means the problem gets understood before it gets "fixed", and fixes don't come undone next week. It also means honest advice. If a $30 part or a settings change solves it, that's what you'll hear, not a sales pitch for new equipment.
Homes, businesses and the groups that hold a town together.
Homes
Patient, plain-English help at home, including for folks who just want it to work.
- Slow or broken computers, virus & scam cleanup
- Wi-Fi coverage, printers, smart TVs
- New computer setup and moving your files
- Backups of your photos and documents
Small businesses
Hands-on IT help for your office, without hiring IT staff. Pay as you go or prepay a monthly block of time.
- Office networks, Wi-Fi and printers
- Microsoft 365 / Google Workspace and business email
- Planned maintenance, updates and security basics
- New-hire setups and equipment advice
Churches & nonprofits
Reliable tech on a tight budget, with discounted rates for nonprofits and churches.
- Office and volunteer computers
- Wi-Fi for staff and guests
- Donation, email and website accounts
- Secure access when volunteers change
Clear rates. No surprise invoices.
Pay as you go when something comes up, or prepay a monthly block of business support time.
Computer repair, Wi-Fi, printers, viruses, setup and backups at home.
One-hour minimum, then billed in 30-minute blocks.
Offices, staff computers, printers, business email and vendor coordination.
On-site: 2-hour minimum per visit. Remote: 30-minute minimum per session. Then 15-minute increments.
Nonprofits & churches: ask about discounted rates.
- Parts & equipment Billed separately. We'll OK any purchase with you first.
- Travel Included within 30 driving miles of St. Clairsville, Ohio. Farther out, travel is quoted and approved with you in advance. Remote help never has a travel charge.
- Scheduling Appointments are set at a mutually agreed time.
- After-hours, weekends & emergencies When we can schedule it: 1.5× the normal rate ($225/hr for businesses, $118.50/hr for homes), confirmed with you before any work starts. Something down right now? Get emergency help →
A monthly block of IT time for your business.
Prepaid and month-to-month. Every plan covers the same support; only the included hours differ.
- One shared pool for remote and on-site work
- Same support scope as every plan
- Approved extra time: $135/hr
- One shared pool for remote and on-site work
- Same support scope as every plan
- Approved extra time: $135/hr
- One shared pool for remote and on-site work
- Same support scope as every plan
- Approved extra time: $135/hr
- One shared pool Your included hours cover remote and on-site work together.
- Remote Draws from your hours in 15-minute increments.
- On-site Each visit draws at least 2 hours, then 15-minute increments.
- Going over We'll ask before going past your allowance. Approved extra time is $135/hr.
- Unused hours Don't roll over. The exception: if we can't provide service within your agreed availability, those hours are credited or carried forward.
- Terms Plans are prepaid, month-to-month, and can be cancelled with 30 days' notice. We confirm our availability with you before you enroll.
- PC, printer and peripheral troubleshooting
- Guidance and how-to help for your staff
- Coordinating with your vendors and providers
- Documented, planned maintenance
All of it counts against your included hours. These are time-based support plans, not all-inclusive managed-service contracts.
Not included in the monthly priceHardware, software licenses, managed antivirus, backup services, continuous security monitoring, compliance services, data recovery, cabling and major projects. Where we offer them, these are quoted separately.
Business IT Assessment: $300
A one-time look at your setup: up to two hours, plus a written action list. Helpful before choosing a plan, but never required.
Local IT support across Belmont County and the Ohio Valley.
On-site computer repair and IT support with free travel within 30 miles of St. Clairsville, plus secure remote help wherever you are.
Questions people ask first.
Who will actually be working on my computers?
Matthew Carnes, the founder of Peak Beak. He has 15+ years of hands-on IT experience and a B.S. in Computer Science from Kent State with a concentration in computer and information security. You talk to the person doing the work.
How much does computer repair and IT support cost?
Home computer repair and IT help is $79/hr, with a one-hour minimum and then 30-minute blocks. Business IT support is $150/hr: on-site visits have a two-hour minimum and remote sessions a 30-minute minimum, then 15-minute increments. Parts are extra, travel is included within 30 driving miles of St. Clairsville, and you'll know the rate before any work starts.
Do you come on-site?
Yes, to homes and businesses across Belmont County, Wheeling and the surrounding Ohio Valley, at a mutually agreed time. Travel is included within 30 driving miles of St. Clairsville, Ohio; farther out, it's quoted and approved with you in advance. Many problems can also be fixed remotely in a secure screen-sharing session, with no travel charge.
Do you offer after-hours, weekend or emergency IT support?
When we can schedule it, service outside regular hours, on weekends or as an emergency is billed at 1.5× the normal rate: $225/hr for businesses and $118.50/hr for homes. We'll confirm with you before any work starts.
How do the monthly business plans work?
They're prepaid, month-to-month blocks of support time: Essential is $299/month for 2 hours, Business is $549/month for 4 hours and Business Plus is $799/month for 6 hours. Every plan covers the same support; only the hours differ. The hours are one shared pool for remote and on-site work: remote work uses 15-minute increments, and each on-site visit uses at least 2 hours, then 15-minute increments. Extra time is $135/hr, only with your approval. Plans can be cancelled with 30 days' notice.
What isn't included in a monthly plan?
Hardware, software licenses, managed antivirus, backup services, continuous security monitoring, compliance services, data recovery, cabling and major projects aren't included in the monthly price. Where we offer them, they're quoted separately.
Do unused plan hours roll over?
No, unused hours don't roll over. The exception: if we can't provide service within your agreed availability, those hours are credited or carried forward.
Is there an IT assessment?
Yes, optionally. A one-time Business IT Assessment is $300 for up to two hours plus a written action list. It's never required to start a plan.
Will you ask for my passwords by email or text?
No. We never ask for passwords by email or text. When access is needed, we set it up securely with you. See our security page for how to recognize real Peak Beak messages.
Do you work with churches and nonprofits?
Yes, and nonprofits and churches get discounted rates. Ask when you reach out.
Tell us what's going on. We'll tell you straight what it takes to fix.
Call, text or send a message and describe it in your own words.